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The Bochum fire department is called to a residential building that was struck by lightning. There is already a suspicious crackling noise between the roof and the cladding. Can the emergency services prevent the fire from spreading to the entire house? In other applications, tact is required. A little boy is trapped between a wall and a railing on the subway platform and is in great pain. The rescue is extremely difficult. This episode also shows the work in the emergency dispatcher for the first time.